faq

Frequently asked questions

How do I place an order?


Firstly find the product you would like to purchase using the search box or browsing through our categories. Then on the product page, select your size (if you can't select your size then unfortunately we don't have any stock available) and click "Add to Basket", your browser will refresh and the shopping basket at the top right will show your items. Either click "Go to Shopping Basket" or continue browsing to add more items to your shopping basket. If you decide to continue add any other items you wish to purchase and when you're finished click on the basket summary displayed on the top right. Now proceed to checkout by entering your personal details and payment information. Once complete you will be issued with an order number and an order confirmation will be emailed to you. Please note: If you added your items to your basket on an earlier visit to our website and the sizes you require are no longer available, the "'proceed to payment" button will not be visible and you will not be able to proceed through checkout. Please empty your basket and start your purchase again.




Can I cancel my order?


You can, but again, please be quick. All orders placed before 2pm are dispatched the same working day and once your order has reached a certain point within the dispatch process, we are unable to stop it from being dispatched. Please email as soon as you can so we can try to help you.




Do I have to order online?


You can order online or visit one of our social sites. We are currently unable to accept orders over the phone.




Can I place an order by telephone?


Sorry, not at the moment. All orders need to be placed online for security. If you are having any difficulty placing an order online by all means give us a call and a member of our team will do their best to help you




I forgot to use my discount code, can I add it now?


Sorry, but unfortunately we are unable to amend your order if you forgot to enter your discount code when you placed your order.




What payment methods do you accept online?


You can pay with any of the following credit and debit cards online: Maestro/UK Maestro MasterCard Visa Visa Debit/Delta Visa Electron You can also pay for an online purchase using PayPal




When will my order be dispatched?


When you place your order online, you will receive a confirmation email. When your order has been picked and dispatched, you will then receive another email confirming dispatch and providing you with your tracking number.




Can I track my order?


UK deliveries: Yes. We'll send you an email when we have dispatched your order with a tracking number and a link to the couriers website where you can track your order. International deliveries: Yes. We'll send you an email when we have dispatched your order with a tracking number and a link to the couriers website where you can track your order.




I missed my delivery. What should I do now?


If you weren't home when delivery was attempted, the courier should post a card through your door to let you know. If the courier is unable to deliver to you after several attempts, or leave in a safe place, they will return the item to us. Once it has been received back to The Little Craft House, we will re-send your order. (Note* Re-deliveries can be chargeable).